Privacy Policy

Last updated: 17 June 2026

Introduction

Upgradient Private Limited ("we", "us", or "our") operates the website upgradient.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000.

By accessing or using our website, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please refrain from using our services.

Data We Collect

We may collect the following categories of personal data when you interact with our website or services:

Information You Provide

  • Name and email address (via contact forms or newsletter sign-up)
  • Phone number (if voluntarily provided)
  • Company name and project details (when requesting services)
  • Any other information you choose to share with us

Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, time spent, and navigation patterns
  • Referral source and search terms used to find our website
  • Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Data

We process your personal data for the following lawful purposes:

  • To respond to your enquiries and provide requested services
  • To communicate project updates and relevant information
  • To improve our website, services, and user experience
  • To analyse website traffic and usage patterns
  • To send newsletters or marketing communications (with your consent)
  • To comply with legal obligations under Indian law
  • To protect our rights, property, or safety, and that of our users

Data Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

  • Service providers: Trusted third-party vendors who assist us in operating our website, conducting business, or providing services to you (e.g., hosting, analytics, email delivery), bound by confidentiality obligations.
  • Legal requirements: When disclosure is required by applicable law, regulation, legal process, or governmental request under Indian law.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
  • With your consent: For any other purpose with your explicit consent.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. These include essential cookies required for site functionality and analytics cookies (such as PostHog) for usage insights.

For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Rights of Data Principals

Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights as a Data Principal:

  • Right to access: You may request confirmation of whether your personal data is being processed and obtain a summary of such data.
  • Right to correction and erasure: You may request correction of inaccurate or misleading data, completion of incomplete data, or erasure of data that is no longer necessary for its original purpose.
  • Right to grievance redressal: You have the right to have your grievances addressed by our Grievance Officer within the timeframes prescribed by law.
  • Right to nominate: You may nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the details provided below. We will respond to your request within the timeframe specified under the DPDPA.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we will securely delete or anonymise it in accordance with applicable Indian law.

Specific retention periods depend on the nature of the data and the purpose of processing. Contact form submissions are typically retained for up to 2 years unless an ongoing business relationship exists.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding the processing of your personal data.

Grievance Officer
Upgradient Private Limited
Email: contact@upgradient.com
Address: Door No. 22-91/55/TJEE/E/1502, E-1502, Trendset Jayaberi Elevate, Kondapur, Serilingampally, K.V. Rangareddy 500084, Telangana, India

The Grievance Officer shall acknowledge your complaint within 48 hours and resolve it within 30 days of receipt, in accordance with applicable law.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Upgradient Private Limited
Email: contact@upgradient.com
Address: Door No. 22-91/55/TJEE/E/1502, E-1502, Trendset Jayaberi Elevate, Kondapur, Serilingampally, K.V. Rangareddy 500084, Telangana, India

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We encourage you to review this page periodically for the latest information.